Shipping (updated with international shipping)

UPDATE: Pure Pearls no longer offers Cash-On-Delivery (COD) facility due to increased cases of misuse and fraud. However, feel free to shop and pay online. Your money is securely routed through the best payment gateway providers.

We understand that service and quality must go hand in hand to have happy customers.  We have partnered with one of the best courier service providers, Blue Dart in the country.  Once you complete payment for your order, your package will be shipped on:

• Within 2 business days for prepaid orders –  if you have ordered before 5 pm on a working day.
• If the order is Cash-on-Delivery (COD), the package will be shipped in 3 working days and you can expect it in 3-4 business days after shipping.
• If the product has to be shipped to a remote place in India, or a place where Blue Dart doesn’t have service, the item will be shipped via Registered/Speed post of India Post (in such cases, order cut-off time is 4 pm).

When can you expect your package (prepaid orders) after shipping?

• 1-2 business days if delivery is in Metros (New Delhi, Delhi, Kolkata, Mumbai, Bangalore, Chennai, Hyderabad, etc.)
• 2-3 business days if delivery is in tier 2 cities (cities that are not metros but big cities)
• 3-5 business days for all small cities. (Most of the other Indian cities (80%), towns will be covered in this time period)
• Up to 10 business days for all small towns if the shipping is done via India Post
• To any place through India Post, you can expect your package/shipment/product to arrive in 3 to 10 working days.

For Cash-on-Delivery (COD), you can expect the package in 3-4 business days after shipping.

What if the delivery fails and we get back the shipment?

We understand how much you love to get your products on time.  But if we get the products back, here is what we do:

• If the package is damaged and returned (during shipping) – We replace the product or do a full refund (after confirming with you) – We refund your money if you want.
• If the package is not damaged but returned due to “addressee not found or similar” – We inform the customer to confirm the address and try to ship it.  If we have to refund in such a case, we may charge up to INR 200/- towards a two-way shipment of the product and provide you with a Gift Voucher for the remaining amount.
• If the package is not accepted by the addressee for any personal reasons (other than the product not in good condition), we will refund your money (after deducting up to INR 200/- as Gift Voucher)

Are there any extra or additional charges apart from what you see on the product?

• For all orders shipped withing India, a shipping charge of INR 100/- will apply
• 3% GST on Pearls will be applicable on all items.

Are you shipping internationally?

• Yes, we ship to multiple countries via DHL.
• The current Shipping charge is INR 3,000.
• In how many days you can expect your package? they (the shipper) says it takes 4 business days.  But, please give yourself a week to 10 days, to account for any unprecedented delays in getting your product.
• CUSTOM DUTIES: Often, no customs duties will be levied on your products. In case, if any levied, you will have to pay the duties.

If the package is lost in transit?

• This is a worst-case scenario but not impossible with any logistics partner anywhere in the world.  We assure our customers that your payment is safe with us and will be refunded in full (100%) including shipping charges (if charged) as a credit to your bank or card using which you have paid us.
• If you would like to go for a different product (after knowing that your product is lost in transit), we can give you a gift voucher for the full amount that you can use on your next purchase. If not, your money will be refunded in its entirety.