Below are some frequently asked questions.

1. How to buy pearl jewellery from Pure Pearls?

The process of buying pearl jewellery from Pure Pearls is incredibly simple! 

• Step 1: Choose your product(s) and add to basket/cart 
• Step 2: Review your basket/cart and proceed to checkout 
• Step 3: Make your payment securely using one of the several available payment methods 

2. When will I get my products?

For orders that are to be shipped within India (domestic orders):

• 1 to 3 business days if the order is placed on a working day
• 2 to 5 business days if the order is placed on a public holiday, Saturday or Sunday

For orders that are to be shipped outside India (international orders):

• 5 to 10 business days if there is no delay at the customs clearance or shipping network of the carrier

Learn more about our shipping and delivery policy here.

3. Are the pearls at Pure Pearls real?

All pearls are Pure Pearls are 100% real and genuine.

The pearls that we sell are real and true to the quality mentioned in the description of each product.  In some necklace sets, the pendant and earrings may have faux pearls and we will make sure that this information will be mentioned in the description of the product.

Pure Pearls is a one-of-a-kind jewellery store that specialises only in pearls!

4. What does 2×4 ,2×6 in your bangles mean?

In bangles, 2×4 means, the diameter of the bangle frame is 2.4 inches.  Similarly, 2×6 bangles will have a frame diameter of 2.6 inches.

5. Do you give a guarantee certificate for the pearls? If yes, what is the validity period?

Yes. You will get a Certificate of Authenticity for the pearls on all products worth INR 2,000 or above. 

This certificate is valid for a lifetime! 

Learn more about the Certificate of Authenticity by Pure Pearls by clicking here. 

The certificate mentions if the pearls are freshwater or saltwater and the quality of the pearls (if applicable).

6. How to track my package from Pure Pearls after ordering online?

You will receive an email from Pure Pearls within 24 hours (48 hours if the order is placed on a non-business day) of placing your order.

From there, you can keep an eye on your package during transit until it is delivered to you.

In the unlikely event that you do not get the email, kindly write to us at [email protected] and we will be happy to assist you!

7. Do I receive an invoice for the pearls I ordered?

Yes, the invoice will be sent to the email address provided in the billing details.

8. How do I confirm if my order has been successfully placed with Pure Pearls?

You will receive an email as soon as you place your order with details of order ID, product code, product cost and more.

9. Are the pearl prices low or high compared to your competitors?

Our mission at Pure Pearls is to make pearls accessible for all (#PearlsAreForEveryone). As a result, we came up with a unique business model that allows us to give you the best quality pearls at the lowest possible prices!

10. What do I do to return a product?

We request you to go through our return and refund policy at the below URL:

https://www.purepearls.in/return-policy-for-pure-pearls-india

11. Do you have Cash-on-Delivery (COD) service?

Sorry, the COD service is disabled temporarily until further notice.  This is because of the misuse of service by some customers.

We regret the inconvenience caused to all of our genuine prospects and customers.  Please be assured that your money is as safe with us as in your account.

12. How do you differentiate between real and fake pearls?

Please read the following article to know how to spot real pearls:

https://www.purepearls.in/blog/real-vs-fake-pearls-how-to-spot-the-difference/