Frequently Asked Questions

Domestic orders (India) are delivered within 5–7 business days. International orders typically take 10–15 business days depending on the destination.

Yes! We offer complimentary shipping on all orders within India. International orders have a flat shipping fee of ₹3,500.

Once your order is shipped, you will receive a tracking number via email and SMS. You can use this to track your package on the courier partner's website.

Yes, we ship worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer.

On orders placed online, we accept returns within 7 days of delivery. The item must be unused, unworn, and in its original packaging with tags intact. Please email support@purepearls.in to initiate a return. Purchases made in person at our Chennai boutique are final and cannot be returned, exchanged, or refunded.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The amount will be credited to your original payment method.

Yes, on online orders only — pieces bought at our Chennai boutique cannot be exchanged. Contact us within 7 days of delivery and we'll help you with an exchange, subject to availability. If the new item costs more, you'll pay the difference; if it costs less, the balance is credited to your account as Pearl Points, which you can spend on any future order. Exchanges are exempt from the charges that apply to refunds.

No. Boutique purchases are final. When you buy in store you examine the exact piece, try it on and see it under different lighting before you pay, so the sale is complete on your acceptance of the piece as seen. There are no returns, exchanges, cancellations, or refunds on in-store purchases, whatever the reason, and we will decline any request for one. Online orders are different because you cannot inspect the piece first, which is why they carry a 7-day window after delivery.

If an online order reaches you damaged, contact us within 48 hours of delivery with photos of the damage and we'll arrange a free replacement or full refund immediately.

Yes, all our jewellery features genuine pearls — freshwater cultured pearls, South Sea pearls, and other natural varieties. We do not sell imitation or plastic pearls.

Pearls are delicate gems. Avoid contact with perfumes, hairspray, and harsh chemicals. Wipe gently with a soft, damp cloth after wearing. Store separately in a soft pouch to prevent scratching.

Yes, select premium pieces come with a certificate of authenticity. For specific products, please contact us and we'll be happy to provide certification details.

Absolutely! We offer customisation for special occasions. Contact us with your requirements and our artisans will create a bespoke piece for you.

We accept UPI, credit/debit cards, net banking, and popular wallets through our secure payment partner Razorpay. All transactions are PCI-DSS compliant and encrypted.

Yes. All payments are processed through Razorpay with 256-bit SSL encryption. We never store your card details or UPI credentials on our servers.

Currently, we only accept online payments via Razorpay. This helps us keep our prices competitive and ensures faster order processing.

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and enjoy faster checkout on future purchases.

You can create an account during checkout by ticking the 'Create an account' checkbox, or visit the Account page and sign up with your email.