Order Cancellation

Most of our products are exclusive pieces and are listed as “sold out” once the order had been placed. Pure Pearls processes your order very quickly. Hence, your order cannot be cancelled once it is placed.

However, you may contact us for a change in the product provided;

• the value of the new order/product is greater than or equal to your previous order, and
• Pure Pearls has not shipped your order.

Order Modification

We understand that in some cases, you may want to alter the ordered size or colour option of a product in your placed order. You may even require to have your shipping address updated. These changes are allowed until before shipping your order.

For such requests, please get in touch with us immediately.

Refunds (Applicable to Orders Shipped to Indian Addresses Only):

We shall process your refund immediately once your order has been cancelled.

As mentioned in our shipping policy, if we are unable to deliver the product because of the customer’s unavailability at the mentioned address even after repeated attempts, shipping charges (Rs.100 minimum) will be deducted (in case of India Addresses) and the rest of the amount will be refunded.

In case of any other reasons, we take the shipping charges on us and refund you the complete amount paid to us including shipping charges (if paid).

Orders Cancelled from Pure Pearls

We don’t want to do this, but sometimes this could be because either the product is out of stock or it has been rejected for quality reasons or due to incorrect pricing. We will try to reach you on the number provided. In case if we are not able to reach you through your number, an email is always sent letting you know our inability to fulfil your order.  We will wait for 2 days for your acknowledgement and then cancel the order.  In case if we fail to receive the acknowledgement, we will proceed with cancellation and your money will be refunded.   We request you to check your spam folders too for our email.

Change of Products Post Ordering

You may change the order by calling us as long as your order has not been shipped.

Pearl Sizes Mentioned

Please note that pearls are typically measured based on their diameter in mm (millimetres).  In order to keep it simple for us and for our customers, we treat all pearls sizes under 4mm as small.  From 4mm to 7mm, we term them as medium-sized and above 7mm, we regard them as large. Above 10mm, the pearls are treated as very large in size.  Again, all these are approximations and may not be precise.

These sizes again differ from the type of pearls. The above-mentioned sizes are for round pearls or button pearls. Small, Medium and Large sizes will be different for rice pearls. Request all our users and customers to bear this in mind when making a purchase.  If you have any questions regarding the item you would like to buy, you may give us a call at 988 4766099 any time just to make sure if you are buying what you want.

How is Pearl Jewellery Priced?

Refer to this article to learn more about the cost of pearls at Pure Pearls: https://www.purepearls.in/what-is-the-cost-of-pearls-today/

For Orders from Outside India

a) All Sales are final

b) We send you exactly the products in ‘as-is’ condition that you order from us through DHL

c) If you don’t receive the products – We refund your money in full

d) If you receive damaged products – You must take a picture of the products immediately and send them to us.  Delay of more than 2 days is not allowed to claim that the product(s) is/are defective

– If the pictures are sent in time, you need to ship back the products to us and we can replace them or give you store credits/gift vouchers to buy other products.

– If the pictures are not sent in time, no damage claims are allowed.

e) Customs – You will have to pay any/all customs incurred on your products.  If you refuse to take the package from customs, we will request our logistics partner to return the package to us.  In return, when the product is entering India, we may incur customs and that amount + shipping charges will be deducted from the amount you paid and the rest of the money will be refunded to you.